Privacy Policy
GENERAL INFORMATION
SIA PAKELLA (hereinafter - the Data Manager) with this privacy policy (hereinafter - the Privacy Policy) determines the conditions for processing personal data using the Data Manager's online store Pakella.lv (hereinafter - the Store). The conditions specified in the privacy policy apply every time you want to access the content and/or service, regardless of the packaging material you use.
Data controller properties:
SIA "Pakella"
Reģ.nr.: 40003298872
VAT nr.: LV40003298872
Address: Ķengaraga street 10B, Rīga, LV-1063
E-mail: veikals@pakella.lv
Phone: +371 67311460
www.pakella.lv
It is very important that you read the Privacy Policy carefully, because every day when you are in a Store owned by the Data Manager, you agree with the conditions described in this Privacy Policy. If you do not agree to these terms, please do not use this website, its content and/or services.
We confirm that the data of the Data Manager's Store visitors will be collected, taking into account the valid requirements of the legislation of the European Union and the Republic of Lithuania and the instructions of the controlling institutions. All reasonable technical and administrative means are adapted to protect the data we collect about the Store's visitors against leakage, unauthorized use and alteration.
Persons under the age of 16 cannot provide any personal data through our Store. If you are a person under the age of 16, you must obtain the permission of your parents or other legal guardians before providing personal information.
Concepts used in the privacy policy are understood as they are defined in the Common Data Protection Regulation no. 2016/679.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
Information you provide:
Name and surname of the buyer and/or recipient of the service (order);
The e-mail address of the buyer and/or recipient of the service (order);
Telephone number of the buyer and/or recipient of the service (order);
Delivery address.
Information about your activity in the store:
Buyer's IP address;
Choice of delivery and payment methods;
History of purchase orders;
History of requests and complaints.
Information on how you use our Store
If you use our Store, we also collect information that reveals the specifics of the services we offer or automatically generates visit statistics. Read more about this under "Cookies".
Information from third party sources
We may receive information about you from public and commercial sources (to the extent permitted by applicable law) and combine it with other information we receive from you or about you. We can also receive information about you from third-party social network services when you connect to them, for example through accounts on the "Facebook" network.
Other Information We Collect
With your consent, we may also collect other information about you, your device and how you use our Store.
You may choose not to provide us with certain information (eg, information that is requested when registering in our Store), but in this case, you may be prohibited from using the online shopping service that we offer.
HOW DO WE USE YOUR INFORMATION?
We may use the collected information for the following purposes:
Register so that you can use our online shopping service. Purchase basket for payment through the selected external bank service provider. For direct marketing purposes * e.g., to send newsletters, offer individually tailored advertising and send notifications about promotions, evaluate and analyze your market, customers, products and services (including gathering your opinion about products and services and organizing customer surveys). Learn how people use the Internet services we provide so that we can improve them and create new content, products and services. In other ways with your consent. * * We inform you that you have the right not to agree or to cancel your consent at any time to process your data for the purposes indicated above, marked with an asterisk.
WHO DO WE DISCLOSE YOUR INFORMATION TO?
We undertake not to transfer your personal data to any unrelated third parties, except in the following cases:
if there is your consent to the disclosure of personal data; providing services - to our partners who provide deliveries or other services ordered by you. We will provide these service providers with as much personal information as is necessary to perform a particular service; to law enforcement institutions according to the procedure specified in the legislation.
WHAT DO WE DO TO PROTECT YOUR INFORMATION?
Personal data is protected from leakage, unauthorized use and alteration. We have implemented physical and technical measures to protect the information we collect to provide our services. Please note that although we take certain measures to protect your information, the online store, website, online transactions, computer systems or wireless connection are not completely secure.
Your data will be protected for 3 years after the day you last use our services or content. After this period, the data will be deleted in such a way that it cannot be restored.
YOUR RIGHTS
The data subject whose data is processed by the Data Manager has the following rights:
know (be informed) about the processing of your data (have the right to know);
access your data and know how it is processed (you have the right to consult);
to request correction or, taking into account the purposes of data processing, to supplement incomplete personal data (right to correction);
to delete or suspend your data from use (except for storage) (the right to destroy and the right to "be forgotten");
have the right to request the data manager to limit the processing of personal data based on legal reasons (right to limit);
has the right to transfer data (the right to transfer);
do not consent to the processing of the data when this data is processed or is planned to be processed for direct marketing purposes, including profiling, as far as it is related to direct marketing.
If you do not want your personal data to be processed for direct marketing purposes, including creating a profile, you can write an e-mail to: veikals@pakella.lv and object to your personal data being processed for direct marketing purposes and/or not to be processed automatically , including in profile creation **, Processing of your personal data without giving reasons for rejection.
** Based on the personal data provided by you, profiling of your personal data may be performed for direct marketing purposes in order to be able to offer you an individual solution and offer. At any time, you can withdraw your consent to the processing of personal data in an automated manner, including profiling, processing methods or object to them.
The Data Subject has the right to submit any request or instruction related to the processing of personal data to the Data Controller in writing in one of the following ways: submit to the address: Vietalvas iela 1D, Riga, LV-1009; to e-mail: veikals@pakella.lv.
Upon receiving such a request or instruction, the data controller must provide an answer and perform or reject the actions specified in the request no later than one month after receiving the request. If necessary, the deadline can be extended by another two months, depending on the complexity and number of requests. In this case, after one month from the date of receipt of the request, the Data Manager informs the Data Subject about the extension of the deadline, together with the reasons for the delay.
The data controller has the right not to provide the data subjects with the opportunity to exercise the above-mentioned rights, except for the refusal to use personal data for direct marketing purposes, in the cases provided for by the law, when it is necessary to prevent, investigate and determine violations of service or professional ethics, as well as the rights of the data subject or other persons and protection of freedom.
THIRD PARTY WEBSITES, SERVICES AND PRODUCTS IN OUR STORE
The Store of the Data Manager may contain advertising boards of third parties, links to their websites and services, which are not controlled by the Data Manager. The data manager is not responsible for the security and confidentiality of information collected by third parties. You should read the privacy policies of third parties that apply to the third party websites and services you use.
COOKIES
When you visit the Data Manager Store, we want to provide content and features that are tailored specifically to your needs. It requires cookies. These are small elements of information that are automatically created during the use of the Store and are stored on your computer or other device. They help the Data Manager recognize you as a repeat visitor to the store, save your visit history and adjust the content accordingly. Also, cookies help ensure smooth operation of the store, allow you to see the duration and frequency of your visit. Allows you to collect statistical information about the number of visits to the store.
Description of store cookies
Below are the main cookies used by the Store according to their type, collected data and expiration date.
Functional cookies
These cookies remember the settings chosen by the buyer (eg language, currency settings, product sorting, filtering options, shopping cart contents). By using these cookies, customers can avoid changing their settings every time they visit the store.
Registration cookies
These cookies let us know if you have an account in the store and if you are using it for the first time. We use these cookies to determine which user account belongs to which Buyer. Also, allow us to combine your written comments with your account username.
Third-party analytical cookies
These cookies help us keep track of the number of users, the frequency of their visits and the products viewed and shopping habits. Helps to analyze, collect the received data, which we then use to improve the user's experience of using the store and shopping.
Third party advertising, marketing or service cookies
These cookies let us know if you have already seen a particular ad and how much time has passed since then. This helps deliver more relevant advertising, limits the number of impressions per user, and measures its effectiveness.
How to manage and delete cookies
When you use your browser to access our content, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie has been downloaded. Every browser is different, so if you don't know how to change your cookie settings, look it up in the help menu. Your device's operating system may have additional cookie controls. If you do not want information to be collected using cookies, use the easy-to-use option in most browsers that allows you to stop the use of cookies. To learn more about managing cookies, visit: www.allaboutcookies.org.
Payment processing is provided by the payment platform www.makecommerce.lv